Terms & Conditions
Last Updated: August 2026
OVERVIEW
Welcome to Carter & Coast. Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Carter & Coast. We operate this online store and website, including the information, content, features, tools, products, and services available through our website, to provide customers with a convenient and curated shopping experience.
Our online store is powered by Shopify, which provides the technology that allows us to operate our Services. These Terms of Service, together with any policies referenced within them, explain the terms that apply when you access or use our website and Services.
Please read these Terms carefully before using our website. They contain important information regarding your rights, responsibilities, warranties, and limitations of liability.
By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our applicable policies.
SECTION 1 – ACCESS AND ACCOUNTS
By using our Services, you confirm that you are at least the age of majority in your province or territory of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian where permitted by applicable law.
When using our website or placing an order, you may be asked to provide information such as your email address, billing information, payment details, and shipping information. You agree that all information you provide is accurate, current, and complete.
If you create an account with Carter & Coast, you are responsible for keeping your login credentials confidential and for all activity carried out through your account. Accounts may not be sold, transferred, assigned, or provided to another person without our permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizing information, and other product details displayed on our website are accurate.
However, the appearance of colors may vary depending on your monitor, screen, device, browser, and individual display settings. As a result, the actual color or appearance of a product may differ slightly from what you see online.
Product descriptions, availability, pricing, and other information may be updated or changed at any time without prior notice.
We also reserve the right to discontinue products or limit the quantity of products available for purchase, including limits based on individual customers, regions, or jurisdictions.
SECTION 3 – ORDERS
When you submit an order through our website, you are making an offer to purchase the products selected in your order. An order is not considered accepted until Carter & Coast has confirmed and processed the order and payment.
We reserve the right to decline, modify, or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraudulent activity, or other circumstances that may require us to do so.
If we cancel or make a significant change to an order, we will make reasonable efforts to contact you using the email address, billing information, or telephone number provided when the order was submitted.
Please review your order carefully before completing your purchase, as cancellation requests may not always be possible once an order has entered processing.
Returns and refunds are handled according to our Refund & Return Policy.
By placing an order, you confirm that the products are being purchased for personal or household use and not for unauthorized commercial resale or export.
SECTION 4 – PRICES AND BILLING
Product prices, discounts, promotions, and offers may change at any time without notice.
The price charged for your order will generally be the price displayed at the time you complete your purchase and will be reflected in your order confirmation.
Unless specifically stated otherwise, applicable taxes, shipping charges, customs duties, handling fees, or other charges may not be included in the displayed product price.
Promotional offers may be subject to additional terms and conditions. If the terms of a specific promotion conflict with these Terms of Service, the terms of that promotion will apply to the extent of the conflict.
You agree to provide accurate and up-to-date billing, payment, and account information. If your information changes, you are responsible for updating it so that we can process your order and contact you when necessary.
When making a purchase, you confirm that the payment information you provide is accurate, that you are authorized to use the selected payment method, and that you agree to pay all applicable charges associated with your purchase.
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery times provided on our website are estimates and are not guaranteed.
Carter & Coast is not responsible for delays caused by shipping carriers, customs procedures, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Once an order has been handed over to the applicable shipping carrier, certain risks associated with transportation may transfer according to applicable law and the terms of the carrier.
Please refer to our Shipping Policy for additional information regarding processing times, shipping methods, delivery estimates, and shipping fees.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through Carter & Coast, including our branding, trademarks, logos, product names, photographs, graphics, written content, videos, audio, product reviews, website design, layouts, and the selection and arrangement of these materials, belongs to Carter & Coast, our affiliates, or our respective licensors and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes only.
You may not reproduce, copy, modify, distribute, sell, publish, publicly display, transmit, download, store, or create derivative works from our website content without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you ownership or a license to use Carter & Coast's trademarks, logos, designs, or other intellectual property beyond the limited right to access and use our Services.
All rights not expressly granted to you remain reserved by Carter & Coast and the applicable rights holders.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
Our Services may provide access to tools, applications, or features supplied by third-party providers.
We do not necessarily monitor, control, or manage these third-party tools and may provide access to them on an “as available” basis.
Your use of any third-party tool is at your own discretion and may be subject to additional terms imposed by the relevant provider.
Carter & Coast is not responsible for losses or issues resulting from your use of optional third-party tools to the extent permitted by applicable law.
We may introduce additional tools, features, or services through our website in the future. Any new features will form part of our Services and will generally be subject to these Terms unless separate terms are provided.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links, embedded features, or other materials provided by third parties.
We do not control and are not responsible for the content, accuracy, availability, privacy practices, security, or policies of third-party websites.
If you choose to leave our website and access a third-party service, you do so at your own risk.
Any purchases, services, complaints, or other transactions conducted through a third-party website are governed by that third party's own terms and policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Carter & Coast uses Shopify to provide the technology and infrastructure supporting our online store.
However, purchases made through our website are transactions between you and Carter & Coast. Shopify is not the seller of the products offered by Carter & Coast and is not responsible for the products, orders, or transactions between you and us.
To the extent permitted by applicable law, you agree that Shopify and its affiliates are not responsible for claims, losses, damages, or liabilities arising directly from your purchase or use of products purchased from Carter & Coast.
SECTION 10 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be collected and processed by Shopify and other service providers as necessary to operate our store and provide our Services.
For more information about how your personal information is collected, used, stored, and shared, please review our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit reviews, suggestions, ideas, comments, photographs, proposals, or other content to Carter & Coast, collectively referred to as “Feedback,” you grant us a worldwide, royalty-free, transferable, sublicensable, and ongoing right to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for legitimate business purposes, including improving and promoting our Services.
You confirm that you have the necessary rights to submit the Feedback and that it does not violate the rights of another person or entity.
You must not submit Feedback that is unlawful, misleading, defamatory, abusive, threatening, obscene, infringing, malicious, or otherwise inappropriate.
We reserve the right, but are not required, to review, edit, restrict, or remove Feedback that we believe violates these Terms or applicable law.
You may not use a false identity, misleading email address, or otherwise misrepresent the origin of your Feedback.
You remain responsible for the content and accuracy of the Feedback you submit.
SECTION 12 – ERRORS AND INACCURACIES
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to products, descriptions, pricing, promotions, shipping charges, delivery estimates, or product availability.
We reserve the right to correct or update such information and, where appropriate, cancel or modify an order affected by an error.
We may take these actions without prior notice, including after an order has been submitted, where permitted by applicable law.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our website or Services:
- For unlawful, fraudulent, malicious, or unauthorized purposes.
- To violate applicable federal, provincial, territorial, or local laws or regulations.
- To infringe upon intellectual property or other legal rights belonging to Carter & Coast or another party.
- To harass, threaten, abuse, defame, intimidate, or harm another person.
- To submit false, misleading, or fraudulent information.
- To transmit malicious software, viruses, or harmful code.
- To send spam, phishing messages, chain letters, or unauthorized promotional material.
- To impersonate another person or organization.
- To interfere with the normal operation, security, or functionality of our website.
- To collect or track another person's personal information without authorization.
- To copy, reproduce, resell, or commercially exploit our Services without permission.
- To scrape, crawl, or extract information from our website through unauthorized automated methods.
- To bypass or interfere with security features of our website or related systems.
We reserve the right to restrict, suspend, or terminate access to our Services if we reasonably believe that these Terms have been violated.
SECTION 14 – TERMINATION
We may suspend or terminate your access to our Services where permitted by applicable law, including where you violate these Terms or engage in activity that could harm Carter & Coast, our customers, our website, or third parties.
Any amounts owed to us before termination will remain payable.
Provisions relating to intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, privacy, and other provisions that are intended by their nature to survive termination will continue to apply.
SECTION 15 – DISCLAIMER OF WARRANTIES
Information provided through our website is intended for general informational purposes. While we make reasonable efforts to keep our information accurate and useful, we do not guarantee that all information will always be complete, current, or error-free.
To the fullest extent permitted by applicable law, our Services and products are provided on an “as is” and “as available” basis, without warranties or conditions except where expressly required by law.
We do not guarantee that access to our Services will always be uninterrupted, secure, timely, or completely free from errors.
Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Carter & Coast, our affiliates, employees, officers, directors, contractors, service providers, partners, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of our Services or products, including loss of profits, revenue, savings, data, or replacement costs.
This limitation applies to the extent permitted by applicable law and does not exclude liability that cannot legally be excluded or limited.
SECTION 17 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Carter & Coast, Shopify, and our respective affiliates, employees, officers, directors, agents, contractors, licensors, and service providers from claims, damages, losses, liabilities, and reasonable expenses arising from:
- Your violation of these Terms of Service.
- Your violation of applicable law or the rights of another person or entity.
- Your misuse of our Services.
We may provide notice of a claim where reasonably possible. You agree to cooperate with us in responding to applicable claims.
SECTION 18 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the remaining provisions will continue to remain in effect.
The invalidity of one provision will not affect the validity of the remaining Terms.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
If Carter & Coast does not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.
These Terms of Service, together with the policies and rules referenced on our website, constitute the agreement governing your use of our Services and replace previous agreements or communications concerning the same subject matter.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Carter & Coast may transfer or assign its rights and obligations under these Terms where permitted by applicable law, including as part of a business restructuring, sale, merger, or similar transaction.
SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed by the applicable laws of British Columbia, Canada, without regard to conflict-of-law principles.
Subject to any mandatory consumer protection rights that apply to you, disputes relating to these Terms or our Services may be brought before the courts having appropriate jurisdiction in British Columbia.
SECTION 22 – HEADINGS
The headings used throughout these Terms are included for convenience only. They do not affect the interpretation or legal meaning of any provision.
SECTION 23 – CHANGES TO THESE TERMS
You can review the latest version of our Terms of Service on this page at any time.
Carter & Coast reserves the right to update, modify, or replace portions of these Terms by publishing an updated version on our website.
When required by applicable law, we will provide notice of significant changes and indicate when those changes take effect.
Your continued use of our website after updated Terms have been published constitutes acceptance of the revised Terms, to the extent permitted by law.
SECTION 24 – CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
Carter & Coast
North Vancouver, British Columbia, Canada
Email: Info@cartercoast.com
Support Hours:
Monday to Friday
9:00 AM – 5:00 PM