Refund Policy
Thank you for choosing Carter & Coast. We want you to feel confident when shopping with us. Every order is selected with care, and we aim to provide quality products and a smooth shopping experience. If your purchase isn’t quite right, our return policy is designed to make the process as straightforward as possible.
30-Day Return Policy
We accept eligible returns within 30 days of the purchase date.
To qualify for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging. Please also include your original order confirmation or packing slip whenever possible.
How to Request a Return
1. Contact Us
Before sending anything back, please email our support team at Info@cartercoast.com to request a return.
2. Return Approval
Once your request has been reviewed and approved, we will provide you with the return instructions and any information required to complete your return.
3. Prepare Your Package
Pack the item securely and, where applicable, include the original packaging and any accessories that came with your order.
4. Send Your Return
Follow the return instructions provided by our team. We recommend using a shipping service that provides tracking.
5. Return Shipping Costs
Unless your item arrived damaged, defective, or we made an error with your order, return shipping costs are the responsibility of the customer.
Refunds
After we receive your returned item, it will be inspected to ensure it meets our return requirements.
You will receive an email confirming that your return has been received and informing you whether the refund has been approved.
If approved, your refund will be issued to the original payment method within 7 business days. Please allow additional time for your bank or payment provider to display the refund in your account.
Items That Cannot Be Returned
The following items are not eligible for a refund:
- Items that have been worn, used, washed, or damaged after delivery
- Items that are returned without their original packaging where the packaging is required
- Gift items
Damaged or Defective Items
If your order arrives damaged or you receive an item with a manufacturing defect, please contact us as soon as possible at Info@cartercoast.com.
Please include your order number, a short description of the issue, and clear photographs of the item and the damage. Our team will review the situation and work with you toward an appropriate solution.
Exchanges
If you would like a different size, color, or item, the simplest option is generally to return your original purchase. Once the return has been approved, you can place a new order for the item you would prefer.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Carter & Coast
North Vancouver, British Columbia, Canada
Email: Info@cartercoast.com
Support Hours:
Monday to Friday
9:00 AM – 5:00 PM