Privacy Policy

Last Updated: August 2026

At Carter & Coast, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you may have regarding your information.

Carter & Coast uses Shopify to operate and support our online store. By accessing our website, purchasing from us, contacting us, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or could reasonably be associated with you. Information that has been anonymized so that it can no longer reasonably identify an individual is generally not considered personal information.

Depending on how you interact with Carter & Coast, we may collect:

  • Contact information, such as your name, billing address, shipping address, telephone number, and email address.
  • Payment information, including payment card details, payment method, transaction information, payment confirmations, and related financial details. Payments through our store are processed through secure third-party payment providers.
  • Account information, including login details, account preferences, and settings if you create an account.
  • Order and transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous orders.
  • Communications, including information you provide when contacting our customer service team or otherwise communicating with us.
  • Device information, including your IP address, browser type, device information, network connection, and other technical identifiers.
  • Website usage information, including how, when, and where you interact with our website and services.

How We Obtain Your Information

We may receive personal information from several sources, including:

  • Directly from you, such as when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.
  • Automatically through our website, including through cookies and similar technologies when you browse or interact with our store.
  • From service providers, when companies working on our behalf collect or process information to provide services to Carter & Coast.
  • From business partners and other third parties, where permitted by applicable law.

How We Use Your Information

We may use personal information for purposes such as:

Providing and Improving Our Services

We use information to operate Carter & Coast and provide you with the services you request. This may include processing orders and payments, arranging deliveries, handling returns and exchanges, managing customer accounts, remembering preferences, responding to inquiries, providing product recommendations, and improving your overall shopping experience.

Marketing and Advertising

Where permitted by law and according to your communication preferences, we may use your information to send promotional emails or other marketing communications. We may also use information about your interactions with our website, including products you viewed or purchased, to provide relevant advertising on our website or through third-party advertising platforms.

Security and Fraud Prevention

We may process information to protect our website, customers, and business from fraudulent, unauthorized, illegal, or potentially harmful activity. This may include verifying accounts and transactions, detecting suspicious activity, and maintaining the security of our services.

If you create an account with us, you are responsible for keeping your login information confidential and should not share your password with others.

Customer Communication

We use your information to respond to questions, provide customer support, communicate about your orders, and maintain our relationship with you.

Legal and Regulatory Requirements

We may use or disclose personal information where necessary to comply with applicable laws, legal requests, court orders, governmental requirements, or to establish, exercise, or defend legal claims and rights.

When We Share Personal Information

We may share personal information with selected third parties when necessary to operate our business and provide our services. These may include:

  • Shopify and service providers that support functions such as payment processing, technology, analytics, customer support, cloud services, order fulfillment, and shipping.
  • Advertising and marketing partners that help us promote Carter & Coast and deliver relevant advertising. Depending on where you live, you may have certain rights to opt out of targeted advertising or certain forms of information sharing.
  • Third parties you ask us to work with, for example when information is required to deliver an order or when you choose to use certain social media or account integrations.
  • Companies within our corporate group or affiliated businesses, where applicable.
  • Parties involved in a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.
  • Government authorities, legal representatives, or other parties where disclosure is required by law or necessary to protect our legal rights, customers, website, or business.

Shopify

Carter & Coast's online store is powered by Shopify. Shopify processes information relating to your use of our store in order to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers in countries outside your country of residence. Shopify may also use information associated with interactions with our store and other Shopify merchants to provide certain enhanced services and features.

For information about how Shopify handles personal information and the privacy rights available to you, please review Shopify's own privacy information at privacy.shopify.com.

Third-Party Websites

Our website may occasionally contain links to websites, services, or platforms operated by third parties.

If you choose to visit an external website, its privacy practices and policies will apply rather than this Privacy Policy. Carter & Coast is not responsible for the privacy, security, content, or practices of websites that we do not operate or control.

Information that you voluntarily share on public or semi-public platforms, including social media, may be visible to other users and may be used by those platforms according to their own policies.

Children's Privacy

Our services are not intended for children who are below the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children under the applicable age of majority. If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Where applicable under privacy laws, we do not knowingly sell or share personal information belonging to individuals under 16 years of age.

Security and Retention

We take reasonable measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of your information, particularly while information is being transmitted over the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining accounts, completing transactions, meeting legal or regulatory requirements, resolving disputes, and enforcing agreements.

Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include:

  • Access: You may have the right to request information about the personal information we hold about you.
  • Deletion: You may have the right to request that certain personal information be deleted.
  • Correction: You may be able to request corrections to inaccurate or incomplete personal information.
  • Data portability: In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another organization.
  • Opting out of targeted advertising or certain sharing: Depending on applicable law, you may have the right to opt out of certain forms of targeted advertising or the sale or sharing of personal information.
  • Marketing preferences: You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication. Even after opting out of marketing messages, we may still contact you with essential non-promotional communications relating to your account, purchases, or orders.

Where supported by applicable law, browser privacy signals such as Global Privacy Control may also communicate an opt-out preference.

Rights for UK and EEA Residents

If you live in the United Kingdom or European Economic Area, you may have additional rights under applicable privacy legislation, subject to relevant exceptions and limitations.

These may include:

  • The right to object to certain processing of your personal information.
  • The right to request that processing be restricted in certain circumstances.
  • The right to withdraw consent where processing is based on your consent.

Withdrawing consent does not affect the lawfulness of processing that took place before your withdrawal.

You can contact us using the details below if you wish to exercise an applicable privacy right.

Exercising Your Rights

To make a privacy-related request, please contact us at:

Email: Info@cartercoast.com

We may need to verify your identity before completing certain requests. This helps us protect your personal information and prevent unauthorized requests.

Where permitted by law, you may also appoint an authorized representative to submit a request on your behalf. We may require evidence that the representative has permission to act for you.

We will handle requests within the timeframe required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

Complaints

If you have concerns about how Carter & Coast handles your personal information, please contact us first at Info@cartercoast.com so that we can review your concern.

Depending on where you live, you may also have the right to submit a complaint to your local privacy or data protection authority.

International Data Transfers

Your personal information may be stored, processed, or transferred outside the country where you live.

Where applicable, transfers of personal information from the European Economic Area or United Kingdom to countries that do not provide an adequate level of protection may be carried out using legally recognized safeguards, such as Standard Contractual Clauses or other appropriate transfer mechanisms.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will also provide additional notice of significant changes.

We encourage you to review this page periodically so that you remain informed about how Carter & Coast handles personal information.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Carter & Coast
North Vancouver, British Columbia, Canada
Email: Info@cartercoast.com

Support Hours:
Monday to Friday
9:00 AM – 5:00 PM